The focus of the training program is on providing the basic product knowledge
and retail skills sales associates need to get started and be productive
in a short timeframe. It contains content on the nine core categories that
are common to nearly every hardware store and home center, including:
• Hand Tools
• Power Tools
• Electrical & Lighting
• Plumbing
• Paint
There are also chapters on Selling
Skills & Customer Relations and Merchandising Tips.
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