For ease of learning, this training course has been divided into two parts. In addition to the core hardware product training (below) you will find general training in selling skills and retail merchandising (right).

General Retail Selling
Skills & Merchandising


Click on a chapter icon to begin reviewing content. Once you have finished a chapter, and successfully completed the test, you may go on to another chapter.

You can also log in to take the chapter test by clicking on the chapter test icon.

For best results, please review all the material in each chapter thoroughly before taking the chapter test.


These two chapters will teach you one-on-one selling techniques and the basics of building eye-catching product displays.





Beginning August 1, 2014, this version of the Basic Training Course in Hardware Retailing will no longer be available. Please use the new version at If you have any questions, contact NRHA at