Telephone Skills

As busy as people are today, they will often call ahead to see if you have a particular product or offer a particular service. They might be calling to see if a special order is ready. The fact is there are a number of reasons why customers call your store. Just because you are not standing face to face with the customer doesn’t mean you aren’t engaged in the selling process.

It's Basically the Same as In-Person
In fact, you need to do many of the same things you do during the sales process, such as make a good first impression, speak professionally and extend common courtesy by being polite and saying “please” and “thank you.”

Be sure to completely understand your store’s phone policy and procedures for dealing with customers on the phone. The actions you take on the phone could help your sales efforts tremendously when the customer eventually comes to the store.

to view a series of pop-up windows to help you understand what constitutes effective telephone skills.